Payment & Cancellation Policy

Payments

We require a deposit of half (50%) of your room rate for your total stay by wire transfer to reserve your room. You can wire transfer money at your local bank for a fee, usually $15–45 US. You can pay for the balance of your room rate with cash (Thai baht) upon arrival.
We encourage you to arrange for additional activities at the time of your booking, but we are also happy to arrange them for you after you arrive. Charges for scooter rental and additional activities arranged for when you book are billed to your room and payable by cash when you arrive. Charges for restaurant, room service, scooter rental, and additional activities added after your arrival are payable at the time these services are provided.

Cancellations

Should you have to cancel your visit to Thai West after you paid your deposit, the following refund schedule applies.
• If you cancel 120 days or more in advance, you get 75% of your deposit back.
• If you cancel 60 to 119 days in advance, you get 50% of your deposit back.
• If you cancel 30 to 59 days in advance, you get 25% of your deposit back.